TERMS AND CONDITIONS

BOOKING OF LESSONS

a) Coaching, Personal training or any other organized activities must not be conducted without the prior permission of the Management of Vancouver Tennis Lessons. Only coaches approved by Vancouver Tennis Lessons may coach at the centre. Please see our coaching page for coaching-related terms and conditions.

b) Booking into sessions: Sessions are available according to the times stated by one of our coaches at Vancouver Tennis Lesson. Sessions and instructors are subject to change with no prior notice. Vancouver Tennis Lessons reserves the right to refuse entry to a session or advise a more appropriate session/course if any participant is found not of the correct age/ability or is unable to complete a session/course due to being in the incorrect age/ability group.

c) Waiting lists: Each session will have a maximum number of attendees. This is to ensure the session's quality and all participants' safety. Once the maximum number of attendees is reached, Vancouver Tennis Lessons will create a waiting list, and Vancouver Tennis Lessons will contact customers if places become available.

d) Individual Lessons: These can be arranged at any time subject to availability, but to best guarantee, booking a tennis lesson should happen at least 24 hours in advance. Classes can take place at one of many public courts in the Vancouver area (Vancouver, Burnaby, Richmond, Coquitlam or Surrey). For public or home courts, there might be an additional travel charge will be agreed upon at the time of booking. If a lesson needs to be cancelled, please try to give as much notice as possible. If more than 24 hours are given, there is no cancellation charge. 

e) Adult groups: Adult group sessions. This means there is no guarantee that a space will be available on the day, but we do our best to accommodate all players.

If less than 24 hours notice is given, the total cost of the lesson may be payable if we had turned away alternative lessons for yours. Otherwise, we will not charge a cancellation fee if possible.

Liability

Damage caused while with one Vancouver Tennis Lesson Coach is chargeable to the offender(s). To the extent permitted by law, Vancouver Tennis Lesson will not accept responsibility for any death or injuries incurred during play at any coaching sites in any weather/ground conditions. Vancouver Tennis Lesson accepts no liability for damage to or loss of any property, articles, or things placed or left at coaching sites by any person or organization.

CASUAL BOOKINGS

All casual bookings during peak times are to be paid in advance and are subject to our cancellation policy. Payment is preferred through our ONLINE web booking system but can also be made in person or over the phone. Bookings will be opened for the following month approximately one week before the end of each month for all casual bookings. In the event of rain, casual bookings must contact the centre by phone on the day to confirm that the courts are unsafe. Otherwise, no credit will be issued.

BAD WEATHER POLICY

Please bring protection from showers/sun as our general policy is that courses will go ahead unless there is persistent heavy rain, high winds or snow that makes the courts unplayable. Any injury incurred while taking part in activities on damp or wet courts is your responsibility. If in doubt, please check the weather update.

In the rare event that a session is lost to rain during a course, we will offer a credit against the next term's course fees.

REFUND & CANCELLATION POLICY

The following conditions apply to refunds and cancellations.

(a) All cancellations must be made by email at info@tennislessonvancouver.com (not by text or voicemail), and be received a minimum of 3 days before the course begins. Tennis Lesson Vancouver or Tennis Coaches will not accept verbal cancellations. On cancellation of a course booking up to 3 days or more before the first session, a refund will be given. No refunds will be available after that date. We are unable to accept replacements in lieu of your booking. We can give credits;

(b) Vancouver Tennis Lessons reserve the right to cancel classes one week before the start date in the unlikely event of insufficient numbers. Vancouver Tennis Lessons will then give a full refund.

(c) Changing from one course is free of charge if there is availability in the target group, and moving will not reduce numbers too much from the source group.

PRIVACY POLICY

We respect your privacy at Vancouver Tennis Lesson, and the security of the personal information we collect is of the utmost importance to us. You can be assured that none of your personal information is shared with third parties. However, if you have any questions about our privacy policy or how we manage your personal information, don't hesitate to contact management at info@tennislessonvancouver.com. We will also provide information about how you can access and make any corrections to the personal information we hold about you. We may update or revise our privacy policy from time to time.

PRICES

All prices are in Canadian Dollars (CAD)